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Privacy Policy

[email protected] or by phone at +34 955 913 115, Monday to Friday from 7:00 a.m. to 3:00 p.m.

For what purpose do we process your data?

At Aurora Intelligent Nutrition® we will process your data in accordance with the provisions of current legislation on the protection of personal data, in accordance with Regulation (EU) 2016/679 of April 27, 2016 (GDPR), manually and/or automatically for the following purposes:

  • Manage and develop the registration on the website. Registration will involve the creation of user browsing profiles on the website. Such profiling consists of the use of the customer’s personal data and browsing information, such as the products viewed or added to the cart, the sections of the website visited and the location, to evaluate their personal preferences and/or interests in order to offer them content, offers, services and products that fit their profile.
  • We manage and develop the online store. We use the customer’s personal information to process and deliver their order, and we inform them by email and/or SMS about the status of their order.
  • Respond to queries, questions or any request made by the user on the Aurora Intelligent Nutrition® website, through any of the contact forms made available to them.
  • Send offers, promotions, gifts, sweepstakes and news of interest by email, mobile application, post, telephone and/or SMS, with the prior consent of the user and unless otherwise indicated or the user opposes or revokes their consent. These communications will be made by Aurora Intelligent Nutrition® and will be related to its products and services, or to those of its collaborators or suppliers with whom it has reached an agreement. The sending of this information will involve the creation of user profiles, which consists of the use of personal data, purchase history (if applicable) and browsing information on the website to evaluate certain aspects.
  • Manage the alert service to know when a certain product is available on the web.
  • Comply with legally established obligations.
  • The data sent through https://www.aurorainutrition.com or the sending of the CV by other means will be processed for the purpose of carrying out selection processes and maintaining communication with the candidate.

The content of the communications will be personalized, as will the products or services, according to the interests of the customer. You can manage communications from the My Account section.

What kind of information do we collect?

Aurora Intelligent Nutrition® may collect the following personal information from users on its website through the appropriate forms: name, email address, postal address, telephone number, date of birth, gender, and credit card (PAN + CVV2) in compliance with PCI DSS standards or account number (provided by the customer in case of return) when the user visits the WEB,  registers, places an order online, contacts Aurora Intelligent Nutrition®, subscribes to the blog, asks us questions and/or participates in promotions or sweepstakes.

In addition, Aurora Intelligent Nutrition® collects all information related to your web browsing and your interaction with the brand.

All personal data collected by Aurora Intelligent Nutrition® comes from the data subject, with the exception of contact information that may be provided to us by friends or family:

– Purchases or other web services.

– Referral program.

How long do we keep your data?

Aurora Intelligent Nutrition® will keep your data for the duration of the contractual/commercial relationship established and whenever there is a mutual interest, and subsequently, for the legally established periods for the resolution of possible liabilities arising from it. If you request the deletion of your data, it will be deleted with the appropriate security measures to ensure that it is pseudonymised or completely destroyed.

Data relating to payments and invoicing will be kept for the periods established in the corresponding economic, accounting and tax regulations.

What legitimises us to process your data?

Performance of the contract

The legal basis for the processing of the personal data of the interested party that is collected is the execution of the purchase contract. In this sense, the interested party is obliged to provide the necessary data for its execution. If you do not provide us with this information, it will not be possible to formalize the sale.

Legal obligations

The management and issuance of the sales invoice is based on the legal obligation of Aurora Intelligent Nutrition® in its relationship with customers.

Consent

In relation to the following purposes, the legal basis for the processing of the personal data of the data subject will be the consent of the data subject, if this has been granted:

– Management of registrations on the website

– Management of the subscription to our newsletter, sending the contact form, any type of query through the available means or sending your CV. The legal basis for the processing is the consent of the interested party who subscribes voluntarily.

– Management of the product availability alert service on the website.

– Response to the exercise of ARCO rights, queries and complaints by the interested party.

– Management of the sending of information on exclusive promotions, latest news and personalised information adapted to the profile of the interested party.

The withdrawal of consent for these treatments by the interested party will not condition the execution of the purchase contract entered into between the interested party and Aurora Intelligent Nutrition®.

Legitimate interest

In relation to the following purposes, the legal basis for the processing of the personal data of the interested party will be the legitimate interest of Aurora Intelligent Nutrition®:

– The creation of profiles through web browsing by a user registered in it, as well as all those users who have provided us with their data for any other purpose.

– The development of profiles for sending information on exclusive promotions, the latest news and personalised information adapted to the profile of the interested party.

– Sending satisfaction surveys on the products purchased or services used by Aurora Intelligent Nutrition® customers to solicit their opinion and improve them.

Our legitimate interest lies in ensuring the security of our website, as well as in helping Aurora Intelligent Nutrition® to understand the needs, expectations and level of satisfaction of users and, therefore, to improve services, products and brands. All these actions are carried out to increase customer satisfaction and guarantee a unique browsing and shopping experience.

To whom can we communicate the data?

Aurora Intelligent Nutrition® does not sell customer data to third parties. Your contact information will be transferred to companies and suppliers that provide services to Aurora Intelligent Nutrition® (shipping companies for the management of shipments, tax advice for tax treatment, banks and financial institutions for the collection of the services offered, hosting companies of our servers and databases for the processing of online communications and advertising agencies). All of them have authorised access to this data with us exclusively for the purpose described here.

Public administrations and organisations when required by tax, labour, Social Security or any other applicable regulations.

Your data will be communicated in cases where it is necessary for the fulfilment of the contractual relationship established and in the cases provided for by law. International data transfers are not envisaged to recipients located in countries outside the European Economic Area, including those that offer a level of data protection equivalent to that of the European Union.

How does Aurora Intelligent Nutrition protect personal data?

The website uses information security techniques such as firewalls, access control procedures and cryptographic mechanisms, all in order to prevent unauthorized access to data and ensure its confidentiality. To achieve these purposes, you agree that Aurora Intelligent Nutrition® obtains data for the corresponding authentication of access controls.

In addition, any transaction made through the website is carried out using secure payment systems. Sensitive payment data is transmitted directly and in encrypted form (SSL) to the relevant entity.

Aurora Intelligent Nutrition® declares that it has adopted all the necessary technical and organisational measures to guarantee the security and integrity of the personal data it processes, as well as to prevent its loss, alteration and/or access by unauthorised third parties.

What are your rights in relation to personal data?

You have the following rights, which you can exercise through the email address [email protected]:

 

 

 

 

Right of access

You have the right to obtain confirmation as to whether or not Aurora Intelligent Nutrition® is processing personal data concerning you, as well as to access the personal data that Aurora Intelligent Nutrition® has at its disposal.

Right to rectification

You have the right to request that Aurora Intelligent Nutrition® rectify your personal data where it is inaccurate or complete it when it is incomplete.

Right to erasure

You can request that your personal data be deleted where, among other reasons, the data is no longer necessary for the purposes for which it was collected.

Right to limitation

You have the right to request the restriction of the processing of your data, in which case we will only keep it for the exercise or defence of claims.

Right to portability

You have the right to receive your personal data in a structured, commonly used and machine-readable format and to transmit it to another controller when the processing is based on consent or a contract and is carried out by automated means.

Right to object

It can be argued that personal data is subject to processing based on the public or legitimate interest pursued by Aurora Intelligent Nutrition®, including profiling. In such a case, Aurora Intelligent Nutrition® will cease to process the data, except for compelling legitimate reasons or for the exercise or defence of possible claims.

Right to file a complaint

You have the right to lodge a complaint with the Spanish Data Protection Agency.

 

 

In order to process the application, we may ask you to provide proof of your identity.

Last updated: September 1, 2020.